Author Archives: Globality Consulting

Greatest challenges in customer service industry today

customer-service-effortsGreatest challenge in customer service industry today is to have well-structured and strategized customer service philosophy implemented within the company. To have an edge in current global competition, business requires redefining how you engage with clients.

My article on greatest … Read the rest

Google’s Balloon-Powered Internet For Everyone – Project Loon

google-project-loonGoogle’s dream to provide internet access to everyone around the world covering rural and remote areas made Google’s research and development team to come up with a unique solution under the name of Project Loon, Balloon-Powered internet for all. Project … Read the rest

Role of Offshore Manager or Onsite Coordinator

offshore and onsite coordinatorBeing into outsourcing from decades, I strongly believe that active communication and flawless coordination of tasks are the main factor of successful outsourcing. Companies have learned this by hard way and now they do not hesitate improve this process.  Trend … Read the rest