Tag Archives: it outsourcing

7 Reasons Why You Should Outsource Your IT Support

Today, most of the businesses out there rely heavily on technology. That is why they need IT specialists who will be able to fix any tech problem as soon as it occurs. If this is the case with you, chances are you are thinking about hiring an IT team for your business. Still, more and more entrepreneurs choose to outsource their IT support. That being said, make sure you check out our seven reasons why you should go for outsourced IT support.

It saves you money

The IT outsourcing market tends to be quite competitive, which means you will not have to spend a real fortune if you decide to turn to IT professionals. On the other hand, if you decide to hire new employees who are going to deal with IT support for you, you will not only have to pay their wages but there will be some other expenses such as recruitment and training. Also, bear in mind that if you choose to deal with IT support internally, you will also have to buy all the equipment necessary for your IT team’s work.

It offers you the benefit of experts in IT

Unless your business actually has something to do with IT, you are hardly going to keep up with the pace of the latest trends in the industry. And we all know how rapidly new pieces of technology get released. Luckily, IT professionals will always stay up-to-date with all the developments and they might also advise you on ways you can use technology to grow your business. This might just help you gain a competitive edge and start standing out among the companies in your industry.

It is more effective

It is also important to mention that outsourced suppliers are able to deal with any sudden problems more effectively. Since they are always on call, they can use remote access to take control over someone’s PC and deal with the issue as soon as possible. Not to mention that these experts have tons of experience in fixing any potential problems. You can also sign an agreement that allows you to apply financial penalties if your supplier fails to provide you with all the services you agreed upon.

It helps you resolve issues properly

There are plenty of things that can go wrong with your tech equipment. No matter what it is, you have to make sure it’s resolved properly in order for the same problem not to occur again. There are also some issues that can cause further damage if they are not dealt with correctly. With this in mind, outsourcing your IT support makes a lot of sense since you will be assured there are highly-skilled people dealing with this kind of issues for you. Furthermore, they will do it much faster than an internal IT team which is something you should definitely aim at.

It allows you to focus on other things

No matter what kind of work your business does, it is always very important that you and your managers are able to focus on core aims of your company. IT issues are something that can easily divert you from your main task, and make you lose hours and hours. Even if there is a whole team responsible for your IT, either you or your managers will have to be included in the decision-making process. Not only this, but there will be more people that you have to manage and more reports to read. On the other hand, if you outsource your IT support, you will be able to focus solely on doing your work.

It provides you with 24/7 support

If your employees work from 9 to 5, they will also need to have in-house support for your systems in case something goes wrong. This means you will have to supply them with more equipment and pay them more. Also, you can hardly expect from your employees to be available 24/7 and you might have to hire more people who will deal with your IT support. Most of the companies that can provide you with managed IT services are on call 24/7 and you’ll always be assured any IT problem will be dealt with as soon as possible.

It helps you respond to changes in demand

When launching a new product or starting a new marketing campaign, you can always expect to see a sudden change in demand. This may cause a real headache for your IT team, especially if you don’t have enough IT experts in your company. Outsourced suppliers are prepared for such changes in demand and will be able to deal with it easily. Most importantly, if they respond to these changes properly, there will be no deals not going through just because there’s something wrong with your tech.

An outsourced supplier can offer you a much cheaper and better way to manage your IT support services. Therefore, make sure you take a look at local companies that provide these services and try to reach an agreement that both sides will benefit from.

How Release Management Helps with Outsourced IT Services

The IT ecosystem within companies is becoming more and more complex as time goes by. This is especially true for large corporations that employ thousands of people and who have a whole number of IT teams working on various projects for the company.

Due to a variety of needs and reasons, many such companies hire outside partners who help them with certain projects and releases. In essence, these companies outsource certain aspects of releasing new software and, unfortunately, things often get messy.

Just an Example

Let’s imagine a company which features a business analytics department. Their analysts will in the vast majority of cases be in-house. They will work using a certain type of software and since the company does not develop its own business analytics software, they have it developed somewhere else (updates included).  The company has its own test managers in-house, but since they do not have the capabilities to run the tests, they outsource this too, to another vendor.

In short, in order for the business analytics department to operate with the latest software and at the fullest capacity, the company employs two outsourced partners. When you consider how many such operations and processes a large company has to handle on a daily basis, the potential issues become very apparent.

For one, there are always potential problems when working with outsourced IT services which can, fortunately, remedied by hiring the services of someone like Globality Consulting who will find you only the best vendors.

However, even when everything goes right, there are simply too many processes and releases to be handled that some kind of release management is simply a necessity.

Release Management 101

Release management was invented for cases like this, where big companies have to deal with a copious amount of various software releases across their operation and where some kind of a unified “headquarters” is a must.

Release management is envisioned as something of an action center where all of the development teams, test managers, their superiors and everyone else involved in development, testing and final release of software can come to find out what is “on the program” and how they should move from there.

Furthermore, with a release management department in place, other important pieces of the company can find out what is happening and voice their opinion. Moreover, they can get better insight into what the different parts of the IT machinery are doing and what is happening with their software.

Of course, the ultimate goal of having a release management team is to streamline all IT processes and ensure software is released in the best possible condition, within the shortest possible timeframe and by using up as little of the company’s resources as possible.

Enabling the Best Release Management

There are a few things that a company needs to have in order to get the best possible release management. For one, they need to find the right people who are, at the moment, still quite rare. These will usually be people with long IT management experience and who have been involved in overseeing a large number of projects at the same time.

In addition to this, the company will also do well to start using some kind of release management software that will help their new team do its job flawlessly. This will involve such subspecialized pieces of software like test management tools, continuous development management and so on.

Finally, the company and all of its most important decision makers will need to understand that release management is there to help them and not simply to add another CC to their internal email correspondence.

Closing Word

Release management is not just a new buzzword. It is a concept that can help large companies save millions in man-hours, test environments, and other company resources.

4 Reasons Why Outsourcing Your IT Makes Total Sense

In the business world of today, an IT department or an outsourcing service can make a huge difference. With innovation and quick responses being more important than ever before and with online marketing becoming such a huge factor, a company’s IT efforts have become a crucial part of its functioning.

Today, we will be examining why it makes sense for the vast majority of businesses, especially the small-to-medium ones to outsource their IT needs, instead of employing an in-house IT department.

1. Money

Some people may find it vulgar that we start with money, but for the vast majority of smaller companies, money is the biggest factor when deciding on something, including their IT needs. Running an in-house IT department can be very expensive and even more than that, not exactly cost-effective. When you only need IT people a few times every month, there is little point in paying them all-year round.

Things get even more complicated when you learn how much professionals with the most lucrative tech specializations make. You will also need to make sure these people have somewhere to work, which means you will be spending more on office space. Then there is the equipment. The expenses pile up.

With an outsourced IT service, you pay for what you need and you pay a fee that does not change. This allows you to better plan out your budget for the upcoming period and make sure that all of your money is well-spent.

2. Talent

Depending on where your company is headquartered and how much money you have to afford, you will be able to get more or less talented IT experts. The reality is that unless you have a hefty budget to operate on and are headquartered in a big city, the chances are you will be limited when it comes to top tech IT experts.

When you go with an outsourced IT service, you are getting people who have been “in the trenches” for a long time and whose expertise is never questionable.

3. Equipment

For the most part, your accounting department will be able to get their job done on their ancient computers that you last updated in 1997. The same goes for salespeople whose job tends to be more about communicating with people than deploying the latest advances. Your IT people, however, cannot work with antiquated equipment if you wish them to have any positive influence on the bottom line. In short, they will need new equipment often and it will cost you money.

Outsourced IT services pride themselves on the equipment they bring to the table, equipment that allows their people to cater to their customers (i.e. you) as well as is humanly possible. In the IT world, latest tech advancements can make a huge difference.

4. Scalability

Different companies need different things from their IT people. For some, the needs are quite limited, while others have certain jobs that will require an entire team of highly skilled professionals to do. With an internal IT department, it is always a hassle when you need to make it bigger or smaller. In one case, you are hiring a new tech specialist and it takes time and money. Conversely, you are getting rid of someone and opening a whole other can of worms.

With outsourced IT people, this stops being an issue. When you need more from them, you simpy let them know and they allocate more people and resources to your account. If you do not need them as much in the next period, you let them know. The cost of their services might go up or down, but once again, you know what you are paying for.

The most important thing is that with outsourced IT team, you get exactly what you paid for and what you need at that point in time.

5 Signs you Outsource to the Right IT People

For most small to medium businesses, outsourcing various IT projects is the only way to go. Most such companies do not have the money to have an in-house IT department, let alone a team that will design websites for them and develop software or apps.

This is where IT outsourcing comes in and companies like Globality Consulting who know how to get you in touch with such companies.

But, how do you know that you have outsourced well? What are the signs you hired the right IT people?

They Ask a Lot of Questions

In order to do any job right, one needs to have all the information, it is a simple fact. When outsourcing your IT projects and perhaps even entire departments, you are putting a lot in the hands of people who are not a part of your company. They do not know what your company is all about and what it is exactly that you need of them. In order to be able to provide you with the superior service, they need to know that. In order to know that, they need to ask questions.

This is why you should never be satisfied by an outsourced IT service which says okay and then goes on to work. Your outsourced partners need to be involved, inquire. Only then can they provide the service you need.

They Deliver on Time

When you are a corporate entity, i.e. a company or business of some kind, being punctual is everything. You cannot afford to let your customers or clients down and you shouldn’t find yourself being let down by the people you hire. This is why your IT service people need to be on time and punctual no matter what. When you hire them for a project, this project needs to be done on time. If they have provided you with an estimate, they should at least attempt to honor it. Being late can cause devastating problems for your company and you simply cannot afford it.

The Use State of the Art Technology

The very name of the field tells you how important technology is – information technology. You do not want to go to war armed with a big rock, do you? The same goes for your outsourced IT people. They need to be on the cutting edge of technology and open to new things. Let’s say they need to provide you with some hosting and they haven’t worked with a certain company, like for instance SiteGround. If you mention such a company, they need to be aware of it, research, find reviews of it, like here. It is all about staying in the loop and providing their clients (you) with the best service possible.

They Are Growing

One of the best indications that a company is doing a great job, including an IT company of any sort, is that they are growing. This means that new people are finding them and that new people are satisfied with their service, meaning they recommend them. Who knows, maybe you recommend them? Once they start growing, their services might worsen for a brief period, but you should never tolerate anything too serious. You are one of their original clients and they need to know how to honor that.

They Suggest New Things

When we say “they suggest new things”, we do not mean “they are constantly trying to sell you new stuff”. We mean that they are coming up with ways in which they could better the service they provide for you as a unique client. As time goes by, they will probably come up with new ways in which they can help your company and if they do come with you with these new suggestions, you should listen to them. Who knows, maybe they have something truly special on their minds.

What You Can Get From Outsourced IT Services

We have talked about outsourcing your IT department on a number of occasions on this blog. We have talked about why it is a good idea, we have talked about finding the best people to handle your outsourced IT services and we have even talked about the mistakes that you should avoid when hiring outsourced IT partners. Then, we realized that we have only touched upon the actual work that they can do for you – the services that they can provide. So, we decided to talk about these in more detail today.

Managing your Company’s Data

One of the things that your outsourced IT services will do for you is store and manage your company’s data. This is particularly useful for larger enterprises which handle copious amounts of data which would require a number of servers to handle. One of the most essential things to check when taking advantage of this service are the security measures that your new partners employ to keep your data secure. It is of paramount importance that your data is safe at all times.

Setting up a Website for You

These days, if a business does not have a website that people can visit and explore, it is as if they do not exist. This is true for pretty much every type of business these days – from a local restaurant to a large manufacturing operation. If you outsource your IT services, they will design and develop a website for you. Once it is up and running, they will maintain it and ensure it is working the best it could. Sometimes they might hire outside partners for web design, but they will answer for them, so to say and you should never worry that you will get a subpar website.

Setting up a Network

Most businesses these days need a network that will allow the employees and everyone else to collaborate without having to rely on the internet connection or any outside factors. This is where networks come in and it is one of the main things that an outsourced IT service can do for you. They will be using the latest in network technology and software solutions, ensuring your network is running like clockwork and enabling your people to work in perfect conditions.

Some businesses choose to set up their own networks on their own and while these may work, they are rarely on the same level as professional solutions. They will often involve subpar equipment and budget cheap computers. With outsourced IT services, you are getting the latest technology at a fraction of a price.

Moving your Business to Cloud

Cloud computing is becoming more and more popular with each day and it is no surprise. Moving some of your digital operation to the cloud will have a number of benefits for your business – you will be able to work remotely, the data will be dispersed so that no disaster can compromise it, collaboration on different projects will be improved and so on. Once again, if you decide to do this (and it is something your outsourced IT partners might suggest), you need to check the security protocols and ensure your information is secure at all times.

Keeping your Business Operational

One of the most important services that outsourced IT partners will provide for you is in-office support. What we are talking about here is making sure that your hardware and your software are working at full capacity, not giving you any troubles. This is where your new partner’s expertise will come in handy, as well as their equipment that will allow them to take care of any problems in record time.

There are plenty more things that your outsourced IT partners will be able to do for you and the only thing you need to take care of is determine your actual needs and requirements. If you are unsure about your ability to find the best IT outsourcing partners, you can always turn to Globality Consulting, of course.

 

Outsourcing the IT Department – a Good Idea?

man with computer
For most small businesses, outsourcing an IT department is not even debated. The requirements of having an in-house IT department and the costs of running it make it impossible for small businesses to feature their own IT people. However, in some advanced small businesses, mid-sized businesses and especially in big firms and companies, outsourcing is not the only choice and such businesses might want to have their own IT department. So, for such businesses, is outsourcing the IT department a good idea?

We believe that it is and we will give you a few reasons why this is the case.

The Cost

The costs of running an in-house IT department can be quite high. For one, you are adding one or more persons to your payroll; you need to pay taxes for them, you need to take care of their social security and health insurance. On top of all that, your IT department will require equipment, software and a whole other range of stuff to keep them up and running. This will continue to happen as technology advances and you will constantly be putting money into your IT department.

On the other hand, with outsourced IT department, you will be spending only a fraction of that, as you will not be their only client and as they will spread the expenses of their operation across a number of clients, thus reducing the actual price that you will be paying.

The Technology

We have touched upon this in our previous bullet point, but it is important enough for us to dedicate a whole paragraph to it. Namely, we are talking about the technology which is always crucial for the IT department and the work they can do for you. No matter how hard you try, your IT department will always lag behind when it comes to technology (unless you happen to run a giant company with near-unlimited resources). It is difficult and extremely expensive to stay in touch with all of the latest developments in the tech industry.

On the other hand, you have professional service providers who do only this and whose livelihood depends on delivering the latest in tech solutions and services. When you outsource your IT department, you ensure that you get the latest and the highest-quality technology.

The Expertise

The companies that do outsourced IT for other businesses, the so called managed services providers (MSPs), employ the best talent in the industry or otherwise they would not be able to do their job properly and they would not succeed. Their experts have the necessary education and they are always doing everything they can to stay on top of their game.

On the other hand, you can never be certain that the IT people you hire yourself are that good. In fact, many IT departments are run by people who are less-than-spectacular at their job and that is not something you want for your business, is it?

The Future

Yes, we understand that this sounds a bit abstract, but stay with us, we know where we’re going with this. When we are talking about future, we mean both the future of your IT system as well as the future of your company in general.

As we said, outsourced IT service providers have more expertise and they will make it much easier for you to implement new tech solutions to your company. People from a website design firm Infinity Technologies have told us that when they deliver new websites or custom-made solutions to businesses, they have much better experiences when they deal with outsourced IT departments due to their superior expertise.

Also, when you outsource your IT department , everyone who works for you can concentrate on what is truly important – doing their actual work that drives your business forward and that makes it more successful.

Closing Word

Of course, when outsourcing your IT department, you need to know that you are getting the best you can get and this is where a consulting company like Globality Consulting shows its strength, putting you in touch with only the best and most reputable MSPs out there.