Tag Archives: IT solution providers

How to Choose a Right Outsourcing Partner

http://www.dreamstime.com/-image13132582Outsourcing meant for those Entrepreneurs and Business owners who understand that they can make profits with virtual teams rather than blocking their money on maintaining infrastructure or getting into hassles of operations and people management.  Despite of known pros and cons of outsourcing, these entrepreneurs prefer to choose an outsourcing partner through which they can accelerate their revenue growth, focus on marketing and keep them upgraded all the time on latest technology updates.

There are many suggestions, reviews, company experiences etc. available on internet that one can read and think through while deciding on outsourcing vendor. However, none of them guarantees that you will choose the right outsourcing partner. There are no well-defined means or tools available, which can justify that your selected vendor can deliver on time without compromising the quality and hurting budget.

Few of the important and popular tips are:

1) Value Addition:
Find out how your outsourcing partner can help you in increase the value addition to your customers without increasing the cost and stretching time-frame.  They should be able to recommend ideas, way to optimize the solution etc.

2) Quality Assurance:QA
It is MOST important to know what quality measures the vendor has. How they assure that they have proper QA process, methods and tools within the company. Will they be charging extra for tools? How understand the business flow and log the relevant bugs etc.

3) Data Security:
You will not like your business ideas, files or any data publically available or used for other projects etc. It is imperative that you find out what security measures vendor take to secure the data without any exceptions.

4) Proven records and References:outsourcing_selection
It is worth to find out the experience and expertise of the vendor. What kind of customer they have supported, industry they have catered, projects they have worked on, which technology they have expertise in and what their current customer have to say about their services. They should also be open to share the example and sample of the work they did in past.

If the vendor is new, it is worth finding out how trustworthy they can be and how they can support your project, what experience they are bringing in at individual level.

5) Similar Goals and Aims:
Find out whether business goal and aims of yours and your potential offshore development partner are same or not.

6) Flexibility and Post development support:client is king
It is important to find out how flexible vendor is when it comes to adjusting urgent support requirements at odd hours, supporting in your time zone, any hidden cost, open for discussion with developers etc. Management of vendor should be open for making changes to the team in professional manner, without affecting the productivity as and when require.

7) Human Resource Management:
Find out how vendor keep their resources motivated, what HR policies they have in place to secure the knowledge transfer, what is the attrition rate of the company, how they develop the skill set of resources and how much experience resources have who are supporting your project etc.

There are many other tips and methods available over net.  One could easily spend good amount of time and prepare a big checklist for vendor selection. However, there will always be one question – how will you believe that information which you collected is CORRECT?

Selecting an offshore development partner is not that easy as it sounds and definitely, it is not a “go with your gut” task. As a decision maker, you need not evaluate every step to make outsourcing a stress-free and successful process.

How Globality Consulting helps:
Sales consultants at Globality consulting work closely with entrepreneurs and decision makers and help them to connect with right solution provider by acting as bridge between them and saving their valuable time which they earlier used to spend on searching offshore development partner, validating their credibility and monitoring the development on day-to-day basis.  You can connect with one of our consultants at hello@globalityconsulting.com for more details.

Challenges Faced by HR Professionals in IT industry

HR ProductivityTodays, rapidly changing business environment needs a strategic HR planning within the context of the organization’s overall business plan.  To cope up with the emerging requirements, maintain positive work environment  and retaining the talent are few of the major challenges which every HR professionals has to face to make a successful employee friendly company.

With new challenges beyond operational HR issues, the roles and responsibilities of human resource professionals are constantly evolving and expanding. Success of HR decisions depends on company’s business strategies and objectives, which in turn helps HR professionals to develop programs related to employee retention, their training and development and performance oriented rewards.

In past, issues related to wages and job security were foremost issues for employees and employers but now the issues like motivation, retention of workforce, mentoring, training, late night works, lesser wages, no job security, ego hassles between teams, rumours from management, dissatisfaction due to unnecessary policies etc. are getting more common in both small and midsize companies.

Proactive HR professionals always make efforts in understanding staffing challenges, maintain a positive environment to ensure that team stay focused on their core jobs, and stay aligned with company growth objectives. HR professionals need to work independently without any interference from management so that they can make better recommendations and decisions.  Few of the important challenges are:

1) Global Perspective – Technological change

Current Globality era requires HR professionals of all industries to have a global perspective to cater the needs of managing resources in optimal way. Due to global talent crunch, they are bound to look beyond traditional ways of hiring and retaining resources.  This necessitates knowing what companies need, what kind of skill set required and their experience level to justify the requirement.

2) Culture of Sharing and Learning as a Team

Business can only be successful if leaders and their teams are collaborating between themselves. They are learning and sharing the knowledge to grow as a single team instead of different business units.  HR professionals play a key role here, during short listing candidates they look for mind-set who can adjust within company environment, bring positive attitude, and potentially become a leader.

3) Employee and Knowledge Retention

Maintaining low attrition rate is one of the major challenges, which every HR professional faces in IT industry. This industry is growing rapidly and lot of successful ventures are launching to grab the share of this blooming industry. In this, cutthroat competition HR professionals are required to develop a strategy that can retain the talent. Training new talent, knowledge sharing a costly affair and good companies are willing to go extra miles to save talent and maintain a growing and positive work environment.

4) Cross-Functional Resource Balance

It is necessary for HR professionals of those businesses that are operating across the globe toHR Challenges maintain a balance between the benefits given to workforces deployed at different client locations and those placed at main development centre of the company.  In addition to this, balance is required between those who have been working from years and those who have joined recently.  Balance at hierarchy level (top heavy or flat) is also must and must be coordinated with business goal.

5) Protect Resources from Exploitation

In this competitive market, searching for a talent within limited budgets is a challenging and time consuming task. HR professionals expected to utilize one resource on multiple projects.  While focusing on ROI, HR professionals ensure that resources are cross-trained on different skill sets and can do multitasking without being exhausted. They also define the process and matrix to track the training results for improvement in training materials.

The success of above multitasking strategy depends on how better HR professionals analyse the resource pool, requirement and perception of management related to employee benefits.  In India, many small and midsize companies take undue advantage of this strategy. Companies take employees for granted and make them work for extra hours with no basic benefits such as cabs, over times, bonuses etc. and when questioned they give lame reasons about monetary loss, performance issue.

Main challenge for HR professionals is to make a policy, which justifies profits for company and make employees feel enriched. Lot of efforts goes in from HR professionals to make employees satisfied, maintain a positive and learning work environment and have stringent HR processes that help company and employees to grow together rather than just having policies which no one follows.

In outsourcing business, an HR strategy plays a very crucial role since they control the quality and productivity of the main assets. It is imperative for companies to have best HR policies so that their clients get best results and value for the money they pay.

Sales consultants at Globality consulting help business owners and organisations who are searching for software developing companies in India for their IT requirements to connect with those service providers who believe in strong HR processes and treat their employees as an asset to their growth. Get in touch with one of your consultant at hello@globalityconsulting.com for more details.

Pros and Cons of Outsourcing IT and Software services

pros and consSuccess of outsourcing has always been debatable from the day of its existence.  Every business owner who is willing to outsource their software development requirements to IT solution providers in India or any other developing country will always evaluate the pros and cons of outsourcing process.  In today’s aggressive competition businesses face huge cost pressure and outsourcing their IT project management and development requirement becomes a natural option for cost effective operations.

There are several research reports in market which portray more complex picture of outsourcing wherein organizations are not very satisfied with their current contracts or
they are losing confidence in one or other projects. Few of them are considering renegotiating their existing outsourcing contracts or changing the outsourcing partners.

It is really important for business owners to understand the possible pitfalls in outsourcing and how to decide the aces and ploys of outsourcing.

Advantages of Outsourcing:

  • Most important factor which business owners enjoy is the cost efficiency in getting their strategy executed. Lower labour and operation cost makes IT leaders a natural supporter of outsourcing.

  • Business owners can focus on core activities of their business such as making new strategiesCore Competencies to gain new market, sales and marketing activities etc. instead of worrying about their non-core activities.
  • Huge reduction in maintaining infrastructure cost and headcount which incurs while maintaining non-core activities.

  • Outsourcing can help you in streamlining the finances and cash-flow in a focused and with well-defined strategy.

  • Turnaround rate of deliverable is topped up with offshore workforce teams and you can align your resources for working on more projects.

  • Outsourcing IT services enables business owners to save money on investments on technology and developers and allows them to spend that amount in hiring resources related to their core functions.

  • Round the clock support and access to workforce for 24/7. It provides flexibility to realign the resources according to needs and help business owners to focus on gaining new clients.

Disadvantages of Outsourcing:

  • The biggest risk in outsourcing is the security of data and information. Lack of proper NDA and other agreements have resulted in leak of information’s and sensitive data.

  • Quality is a major concern and business owner’s end up spending a lot on deliverables which are not up-to the mark. This generally happens when the outsourcing vendor is not experienced or there are no quality processes.

  • At times business owners end up losing control on the operations and deliverables of the outsourced tasks.

  • Lack of defined SLA’s is also one of the main disadvantages of outsourcing. It is always recommended to have detailed SLA’s and cover each and every aspect of business unit to avoid any disappointments at later stages which either can be related to hidden costs or missing features from the deliverable.

  • Putting all the eggs in one basket does increase the risk of outsourcing failures. If you are associated with only one software vendor and that vendor goes bankrupt or due to some policy changes they ask to redefine the agreement, you might not enjoy it.

  • Communication and management of tasks in different time zones is another possible issue which business owners faces when they outsource their software and IT project management services.

  • Trust factor plays important role. It gets worst when business owners noticed lack of transparency from team working on outsourced tasks. It could be due to number of projects offshore team is handling or real experience of resources who are assigned to the projects.

These are only few of the pros and cons of outsourcing software services. Multiple issues may crop up without the clear understanding on projects, objectives etc. Maintaining transparency through project status, regular calls between client and offshore teams are the few main factors which define the outsourcing relationship.

Business owners can easily avoid all these pitfalls by choosing the right offshore partner. It is really important to organizations to review and short-list the solution providers, follow the essential steps for stress-free and successful outsourcing very carefully and align their goals and objectives before giving the contracts.

Future of Outsourcing – Will it be Globalization or Globality?

The need of Outsourcing outsourcingemerged due to a process of international integration of world’s culture, ideas, products, views and thoughts etc. Outsourcing has been an important part for business and has helped developed and underdeveloped economies to grow in a structure way. Outsourcing has allowed organizations to focus more on critical activities and making substantial competitive advantage by eliminating high maintenance processes and giving better meaning to Globalization.

From 19th century onwards Globalization has been a huge activity which has given a new meaning to internal business community and played a key role in outsourcing. Globalization is an activity which is performed by set of multinational companies from developed countries such as United States, United Kingdom, other countries in Europe and Japan for underdeveloped or developing countries such as India, China etc. The commercial flow in this era is purely centric for developed countries only.

globalizationGlobalization is mainly fuelled by quest and strong desire to enter/expand into a new and promising market of developing and under developed countries by offering low-cost products, services and jobs. From past many years, this phenomenon has started losing its charm especially when new companies entered in to the market, competition got aggressive and price war started which resulted in degraded quality of products and services.

From late 90’s market has started changing tremendously. To address the demands, expand and grow aggressively companies wanted a new environment which is far aggressive then their current environment of Globalization and give them more options in flow of commerce. They needed something which can help them to muddle through the changing world and help them to grab more opportunities in rapidly developing economies. This fear of losing markets and profits has fuelled the rise of Globality.

By many acclaimed authors and renowned economists Globality is what comes after GlobalizationGlobality and it’s a new state of worldwide hyper-competition. It is not just an activity – it’s an environment with a quest to serve globalized market aggressively. The main focus of Globality is to enable companies to compete for almost everything may it be competition for customers, partners, development capabilities or resource talent etc. and set-up a new global, free and decentralized business environment by establishing new business and governance practices.

In order to survive, compete today’s rapidly growing economies leaders from all the countries are bound to learn from each other no matter whether they are from developed or developing countries. It is a well-known fact that this environment presents both threats and opportunities by offering new challenges which can be met and manipulated for advantages and then facing barriers to grab them.

If we see today’s outsourcing trend, low-cost solution providers are growing all over the world and that too on very rapid rate which are threatening the growth and stability of markets giving more reasons to organisations due to which they are losing their confidence in outsourcing. They are challenging the leaders from established countries to go beyond the comfort zone and creating a panicky situation. Companies which are new to outsourcing generally get trapped by these challengers and end up spending fortune without getting desired deliverables.

Globality era has enabled companies to safeguard themselves in getting into such traps since Globality address the main challenge of outsourcing by striking a balance between cost and service. Outsourcing has been more structured now and lot of efforts are now going into eliminating the risk, maintaining the service level agreements, providing options to work with multiple vendors to remove dependency on one solution provider. Outsourcing is a tempted market and companies with cash generally tend to get attracted more into it however now companies are cautious and spending time in verifying the vendor capabilities before getting into an engagement with them. It has been noticed by several industry experts that outsourcing market has now gained a new height and nurturing well within Globality environment and to an extent its an end of Globalization.

Outsourcing – Organisations losing confidence due to lack of right solution providers

We are in golden era where organizations from across the worlds have opened their mind about outsourcing and off-shoring their work to vendors based out of different locations so that their IT projects get properly managed, within their budgets and with quality. This era enabled many organizations to portray themselves as independent software vendors and reap the benefits of globalization and outsourcing however things are changing now and organizations are thinking twice before even considering outsourcing their projects in Asian countries. They are now hesitant and not willing to cross the bridge easily to connect with vendors and rely on them for quality deliverables.

There are thousands of vendors now in outsourcing market claiming to be a leading solution provider which enabled companies to short-list from a big list; however the main question which every organisation have in their mind is whether they can rely on this vendor, will they suffice the need, do they have relevant experience, do they understand the requirement, can they get the quality deliverables or will their idea be safe and secured and above all how they will short-list the vendors? Outsourcing is no longer related to low development rates or access to small groups – it has now grown to a level where organizations are more interested in quality and well-structured processes. They are willing to shed extra money provided their timelines are met, solution is in budget and quality is maintained.

Internet is full of blogs, news related to how badly companies are suffering from bad quality of code, deliverables etc. I have personally spoken to many decision makers who decided to move from one vendor to other just because of quality concerns and unfortunately that’s the most difficult part of this outsourcing industry.  It is really hard to find which vendor or solution provider is worth spending money with and to stick with since there is no such matrix available to judge them especially when we speak about globally located vendors.  This trend is hurting the industry since organizations are losing faith and vendors are required to push their services to win the confidence. Considering the demand of IT applications in the market, there is a huge need of developers, companies who can help in meeting this demand. Organisations are looking for right vendors to connect with and this search is not easy. Lot of efforts goes in searching for the right company and then examining and verifying their experience to make sure your choice is correct.

We at Globality Consulting, a group of sales management consultants have worked hard to eliminate such philosophy by assisting organizations through analysing their requirements and helping them to find the right solution and thereby, connecting them with companies/vendors who can provide such solutions at competitive prices and which fit into the organizations’ budgets and with high quality.  Based on our experience, we have created a pool of companies offering IT project management solutions which are hand-picked by us to make sure that you get worth of every penny you spend on your project development.