{"id":414,"date":"2014-10-05T08:28:11","date_gmt":"2014-10-05T08:28:11","guid":{"rendered":"http:\/\/www.globalityconsulting.com\/blog\/?p=414"},"modified":"2014-10-05T08:28:11","modified_gmt":"2014-10-05T08:28:11","slug":"challenges-customer-service-industry","status":"publish","type":"post","link":"https:\/\/www.globalityconsulting.com\/blog\/challenges-customer-service-industry\/","title":{"rendered":"Greatest challenges in customer service industry today"},"content":{"rendered":"<p><img decoding=\"async\" loading=\"lazy\" class=\"alignnone wp-image-426 size-full\" src=\"http:\/\/www.globalityconsulting.com\/blog\/wp-content\/uploads\/2014\/10\/customer-service-efforts1.jpg\" alt=\"customer-service-efforts\" width=\"600\" height=\"400\" srcset=\"https:\/\/www.globalityconsulting.com\/blog\/wp-content\/uploads\/2014\/10\/customer-service-efforts1.jpg 600w, https:\/\/www.globalityconsulting.com\/blog\/wp-content\/uploads\/2014\/10\/customer-service-efforts1-300x200.jpg 300w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/>Greatest challenge in customer service industry today is to have well-structured and strategized customer service <strong>philosophy implemented<\/strong> within the company. To <em>have an edge<\/em> in current global competition, business requires redefining how you engage with clients.<\/p>\n<p>My article on greatest challenges in customer service industry is focused on sharing my learning from my discussion with several leaders in this industry, from several articles and white papers. My purpose is to share my own belief on how to address these challenges in client engagement along with create a traceability matrix to improve my skills.<\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"alignright wp-image-425 size-medium\" src=\"http:\/\/www.globalityconsulting.com\/blog\/wp-content\/uploads\/2014\/10\/Changing_Mind_Set-300x200.jpg\" alt=\"Changing_Mind_Set\" width=\"300\" height=\"200\" srcset=\"https:\/\/www.globalityconsulting.com\/blog\/wp-content\/uploads\/2014\/10\/Changing_Mind_Set-300x200.jpg 300w, https:\/\/www.globalityconsulting.com\/blog\/wp-content\/uploads\/2014\/10\/Changing_Mind_Set.jpg 500w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>Today\u2019s customer service industry <strong>is not an old school customer support program<\/strong>; rather it\u2019s a customer centric revolution.\u00a0 Companies need to understand that customer success is not an <strong>overnight process and a one man show<\/strong> \u2013 entire company should stand together to understand what value customer is seeking. They have to collect, analyse data relevant to clients business, way of using vendor services and propose improvements and new solutions instead of just selling and delivering the services.<\/p>\n<p>As a client engagement manager, I strongly believe in the fact that <strong>customer makes their own success<\/strong>.\u00a0 I, our product and <strong>services didn&#8217;t make them<\/strong> successful. \u00a0This truth helps me to keep my customers first and think how I can serve them better. It is imperative that we as a group believe that project success is much more than just delivering services or support.<\/p>\n<p>For a business to deliver on its customer centric promise, <strong>our mind-set needs to be changed<\/strong> by weaving customer insight, intelligence, and feedback to every step we take in engaging with customers.\u00a0 It is important that we clearly understand few facts and challenges on this industry:<\/p>\n<ul>\n<li>Customers are no longer beholden to the vendors selling them services<\/li>\n<li>It is critically important to <strong>retain the<\/strong> customer we <strong>paid<\/strong> to acquire<\/li>\n<li>Every day is a test to prove our worth to win customer loyalty, grow relationship and continue to earn their business<\/li>\n<li>Just one phenomenal customer experience can make world of difference when it comes to work-of-mouth promotion<\/li>\n<li>Biggest challenge is to digest that we don\u2019t push customers towards our vision of success, rather we need to push them for their vision<\/li>\n<\/ul>\n<p>Hopefully companies have started realizing the facts that customer needs more attention apart from just our services and products. Companies have started putting efforts in structuring the way to determine whether clients are getting value or not in addition of motivating their employees to stand together for their client success. They are proactively organizing to face challenges in customer service industry.<\/p>\n<p><strong>Note<\/strong>:<br \/>\nThanks in advance for reading my article. <strong>I\u2019d request all readers to share their experiences<\/strong> along with valuable <strong>tips, documents<\/strong> such as client servicing traceability matrix, any check list or <strong>templates<\/strong> to measure engagement efforts or customizable strategy for client servicing specially for IT industry. You can send your documents at <a href=\"mailto:hello@globalityconsulting.com\">hello@globalityconsulting.com<\/a>. I\u2019ll make sure that I mention about you along with your thought in my next article!!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Greatest challenge in customer service industry today is to have well-structured and strategized customer service philosophy implemented within the company. To have an edge in current global competition, business requires redefining how you engage with clients. My article on greatest challenges in customer service industry is focused on sharing my learning from my discussion with [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[76],"tags":[115,114,116,113],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Greatest challenges in customer service industry today<\/title>\n<meta name=\"description\" content=\"Greatest challenge in customer service industry today is to have well-structured and strategized customer service philosophy implemented within the company.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.globalityconsulting.com\/blog\/challenges-customer-service-industry\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Greatest challenges in customer service industry today\" \/>\n<meta property=\"og:description\" content=\"Greatest challenge in customer service industry today is to have well-structured and strategized customer service philosophy implemented within the company.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.globalityconsulting.com\/blog\/challenges-customer-service-industry\/\" \/>\n<meta property=\"og:site_name\" content=\"Globality Consulting\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/globalityconsulting\" \/>\n<meta property=\"article:author\" content=\"https:\/\/www.facebook.com\/globalityconsulting\" \/>\n<meta property=\"article:published_time\" content=\"2014-10-05T08:28:11+00:00\" \/>\n<meta property=\"og:image\" content=\"http:\/\/www.globalityconsulting.com\/blog\/wp-content\/uploads\/2014\/10\/customer-service-efforts1.jpg\" \/>\n<meta name=\"author\" content=\"Globality Consulting\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@Globalityc\" \/>\n<meta name=\"twitter:site\" content=\"@Globalityc\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Globality Consulting\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.globalityconsulting.com\/blog\/challenges-customer-service-industry\/\",\"url\":\"https:\/\/www.globalityconsulting.com\/blog\/challenges-customer-service-industry\/\",\"name\":\"Greatest challenges in customer service industry today\",\"isPartOf\":{\"@id\":\"https:\/\/www.globalityconsulting.com\/blog\/#website\"},\"datePublished\":\"2014-10-05T08:28:11+00:00\",\"dateModified\":\"2014-10-05T08:28:11+00:00\",\"author\":{\"@id\":\"https:\/\/www.globalityconsulting.com\/blog\/#\/schema\/person\/a009cbdc16e5ae8469e56adc372fda65\"},\"description\":\"Greatest challenge in customer service industry today is to have well-structured and strategized customer service philosophy implemented within the company.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.globalityconsulting.com\/blog\/challenges-customer-service-industry\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.globalityconsulting.com\/blog\/challenges-customer-service-industry\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.globalityconsulting.com\/blog\/challenges-customer-service-industry\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.globalityconsulting.com\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Greatest challenges in customer service industry today\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.globalityconsulting.com\/blog\/#website\",\"url\":\"https:\/\/www.globalityconsulting.com\/blog\/\",\"name\":\"Globality Consulting\",\"description\":\"Your sales bridge to success!\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.globalityconsulting.com\/blog\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.globalityconsulting.com\/blog\/#\/schema\/person\/a009cbdc16e5ae8469e56adc372fda65\",\"name\":\"Globality Consulting\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.globalityconsulting.com\/blog\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/f8214419d9fd41c85e358167f3a37533?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/f8214419d9fd41c85e358167f3a37533?s=96&d=mm&r=g\",\"caption\":\"Globality Consulting\"},\"sameAs\":[\"http:\/\/www.globalityconsulting.com\",\"https:\/\/www.facebook.com\/globalityconsulting\",\"https:\/\/twitter.com\/Globalityc\"],\"url\":\"https:\/\/www.globalityconsulting.com\/blog\/author\/admin\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Greatest challenges in customer service industry today","description":"Greatest challenge in customer service industry today is to have well-structured and strategized customer service philosophy implemented within the company.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.globalityconsulting.com\/blog\/challenges-customer-service-industry\/","og_locale":"en_US","og_type":"article","og_title":"Greatest challenges in customer service industry today","og_description":"Greatest challenge in customer service industry today is to have well-structured and strategized customer service philosophy implemented within the company.","og_url":"https:\/\/www.globalityconsulting.com\/blog\/challenges-customer-service-industry\/","og_site_name":"Globality Consulting","article_publisher":"https:\/\/www.facebook.com\/globalityconsulting","article_author":"https:\/\/www.facebook.com\/globalityconsulting","article_published_time":"2014-10-05T08:28:11+00:00","og_image":[{"url":"http:\/\/www.globalityconsulting.com\/blog\/wp-content\/uploads\/2014\/10\/customer-service-efforts1.jpg"}],"author":"Globality Consulting","twitter_card":"summary_large_image","twitter_creator":"@Globalityc","twitter_site":"@Globalityc","twitter_misc":{"Written by":"Globality Consulting","Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.globalityconsulting.com\/blog\/challenges-customer-service-industry\/","url":"https:\/\/www.globalityconsulting.com\/blog\/challenges-customer-service-industry\/","name":"Greatest challenges in customer service industry today","isPartOf":{"@id":"https:\/\/www.globalityconsulting.com\/blog\/#website"},"datePublished":"2014-10-05T08:28:11+00:00","dateModified":"2014-10-05T08:28:11+00:00","author":{"@id":"https:\/\/www.globalityconsulting.com\/blog\/#\/schema\/person\/a009cbdc16e5ae8469e56adc372fda65"},"description":"Greatest challenge in customer service industry today is to have well-structured and strategized customer service philosophy implemented within the company.","breadcrumb":{"@id":"https:\/\/www.globalityconsulting.com\/blog\/challenges-customer-service-industry\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.globalityconsulting.com\/blog\/challenges-customer-service-industry\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.globalityconsulting.com\/blog\/challenges-customer-service-industry\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.globalityconsulting.com\/blog\/"},{"@type":"ListItem","position":2,"name":"Greatest challenges in customer service industry today"}]},{"@type":"WebSite","@id":"https:\/\/www.globalityconsulting.com\/blog\/#website","url":"https:\/\/www.globalityconsulting.com\/blog\/","name":"Globality Consulting","description":"Your sales bridge to success!","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.globalityconsulting.com\/blog\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/www.globalityconsulting.com\/blog\/#\/schema\/person\/a009cbdc16e5ae8469e56adc372fda65","name":"Globality Consulting","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.globalityconsulting.com\/blog\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/f8214419d9fd41c85e358167f3a37533?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/f8214419d9fd41c85e358167f3a37533?s=96&d=mm&r=g","caption":"Globality Consulting"},"sameAs":["http:\/\/www.globalityconsulting.com","https:\/\/www.facebook.com\/globalityconsulting","https:\/\/twitter.com\/Globalityc"],"url":"https:\/\/www.globalityconsulting.com\/blog\/author\/admin\/"}]}},"_links":{"self":[{"href":"https:\/\/www.globalityconsulting.com\/blog\/wp-json\/wp\/v2\/posts\/414"}],"collection":[{"href":"https:\/\/www.globalityconsulting.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.globalityconsulting.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.globalityconsulting.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.globalityconsulting.com\/blog\/wp-json\/wp\/v2\/comments?post=414"}],"version-history":[{"count":10,"href":"https:\/\/www.globalityconsulting.com\/blog\/wp-json\/wp\/v2\/posts\/414\/revisions"}],"predecessor-version":[{"id":431,"href":"https:\/\/www.globalityconsulting.com\/blog\/wp-json\/wp\/v2\/posts\/414\/revisions\/431"}],"wp:attachment":[{"href":"https:\/\/www.globalityconsulting.com\/blog\/wp-json\/wp\/v2\/media?parent=414"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.globalityconsulting.com\/blog\/wp-json\/wp\/v2\/categories?post=414"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.globalityconsulting.com\/blog\/wp-json\/wp\/v2\/tags?post=414"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}