Author Archives: James


7 Reasons Why You Should Outsource Your IT Support

Today, most of the businesses out there rely heavily on technology. That is why they need IT specialists who will be able to fix any tech problem as soon as it occurs. If this is the case with you, chances are you are thinking about hiring an IT team for your business. Still, more and more entrepreneurs choose to outsource their IT support. That being said, make sure you check out our seven reasons why you should go for outsourced IT support.

It saves you money

The IT outsourcing market tends to be quite competitive, which means you will not have to spend a real fortune if you decide to turn to IT professionals. On the other hand, if you decide to hire new employees who are going to deal with IT support for you, you will not only have to pay their wages but there will be some other expenses such as recruitment and training. Also, bear in mind that if you choose to deal with IT support internally, you will also have to buy all the equipment necessary for your IT team’s work.

It offers you the benefit of experts in IT

Unless your business actually has something to do with IT, you are hardly going to keep up with the pace of the latest trends in the industry. And we all know how rapidly new pieces of technology get released. Luckily, IT professionals will always stay up-to-date with all the developments and they might also advise you on ways you can use technology to grow your business. This might just help you gain a competitive edge and start standing out among the companies in your industry.

It is more effective

It is also important to mention that outsourced suppliers are able to deal with any sudden problems more effectively. Since they are always on call, they can use remote access to take control over someone’s PC and deal with the issue as soon as possible. Not to mention that these experts have tons of experience in fixing any potential problems. You can also sign an agreement that allows you to apply financial penalties if your supplier fails to provide you with all the services you agreed upon.

It helps you resolve issues properly

There are plenty of things that can go wrong with your tech equipment. No matter what it is, you have to make sure it’s resolved properly in order for the same problem not to occur again. There are also some issues that can cause further damage if they are not dealt with correctly. With this in mind, outsourcing your IT support makes a lot of sense since you will be assured there are highly-skilled people dealing with this kind of issues for you. Furthermore, they will do it much faster than an internal IT team which is something you should definitely aim at.

It allows you to focus on other things

No matter what kind of work your business does, it is always very important that you and your managers are able to focus on core aims of your company. IT issues are something that can easily divert you from your main task, and make you lose hours and hours. Even if there is a whole team responsible for your IT, either you or your managers will have to be included in the decision-making process. Not only this, but there will be more people that you have to manage and more reports to read. On the other hand, if you outsource your IT support, you will be able to focus solely on doing your work.

It provides you with 24/7 support

If your employees work from 9 to 5, they will also need to have in-house support for your systems in case something goes wrong. This means you will have to supply them with more equipment and pay them more. Also, you can hardly expect from your employees to be available 24/7 and you might have to hire more people who will deal with your IT support. Most of the companies that can provide you with managed IT services are on call 24/7 and you’ll always be assured any IT problem will be dealt with as soon as possible.

It helps you respond to changes in demand

When launching a new product or starting a new marketing campaign, you can always expect to see a sudden change in demand. This may cause a real headache for your IT team, especially if you don’t have enough IT experts in your company. Outsourced suppliers are prepared for such changes in demand and will be able to deal with it easily. Most importantly, if they respond to these changes properly, there will be no deals not going through just because there’s something wrong with your tech.

An outsourced supplier can offer you a much cheaper and better way to manage your IT support services. Therefore, make sure you take a look at local companies that provide these services and try to reach an agreement that both sides will benefit from.

Computers communicating

How to Boost Communication with your Outsourced Partners

When you as company decision-makers and managers what the biggest challenges for a successful outsourcing relationship with vendors is, it is far more likely than not that they will identify communication as one of those challenges.

Despite the huge leaps in communication technology, we are still not in a situation when outsourced partners are as present and as reachable as people who work on the premises. Luckily, there are ways in which we can encourage communication with outsourced partners and, subsequently, achieve better results from this collaboration.

Find the Right Outsourcing Partner

It should be pointed out that not all companies you can hire as outsourced partners are the same. Just like with anything else, you will find those that are great at what they do and those whose services can be found a bit lacking. Those companies that are not exactly top of the line will probably give you more headache communication-wise than those that really excel.

Namely, all great companies that provide services as outsourced partners understand the need for great communication and they will make you feel like you really do have a partner out there and not just someone who is taking money out of your pocket every month.

If you are not certain that you can recognize a great outsourcing partner, a good idea would be to consult a company like Globality Consulting that can help you with this.

Be Clear about what you Want

Unless you are clear and direct with your outsourced partners early in your relationship, you cannot expect the lines of communication to remain open and to have any kind of a to-and-fro relationship where everything that needs to be discussed actually is discussed.

When discussing the terms of your future partnership, it is necessary that you ask your new partners how they handle communication with the companies they provide services for and whether they have any questions before you get into this business partnership of sorts.

You should also be very upfront and tell them exactly what you want from them and how you will want to clear up any future misunderstandings or changes to your relationship. If they seem uneasy committing to anything like that, do not back down and ensure they will be available to you and your people.

Take Advantage of Technology

One of the main reasons why outsourcing has become so popular over the last couple of years are the many leaps that communication technologies have made. In the past, you were reduced to conference calls which often descended into anarchy as lines were broken, different parties struggled to hear or convey their message.

It was a mess. And an expensive mess, at that.

Nowadays, you can take advantage of the innumerable ways of communication that are possible via the internet, from video calls which reduce the chances of misunderstanding to chat software which allows for quick resolutions of burning issues.

In case you use some kind of an intranet solution, you might even consider giving your outsourced partners limited access to certain parts of it; those parts that would allow them to do their job better and to communicate with your employees. If you do this, you have to ensure that their cybersecurity system is up to code and that you are not putting your company in any jeopardy.

Don’t Presume Anything

There is a line from an early Guy Ritchie’s movie which is a bit rude so we will not be writing it here, but the idea behind it is that presumption is the most common cause for all kinds of problems.

When we are talking an outsourced partnership, this is perhaps even truer than for other business situations since there are not people who are directly in your employ and who may not be familiar with the way you do things.

If you suspect they will have problems with a certain aspect of your account, make sure that you clear everything up before mistakes are made.

For example, until you are certain that your outsourced customer service representative understands your policies to the tiniest detail, go over it again and again. If you also employ some kind of mobile marketing automation, make sure your outsourced marketing agency is not doing anything that would undermine these efforts of yours, and vice versa.

If it requires innumerable emails and hour-long video chats, then so be it.

Your business is at stake and you cannot afford to have it put in danger because someone didn’t understand what their assignment was.

Above everything, encourage communication. Do not shy away from being boring and even annoying.


Outsourcing and Your Ecommerce Company – How to Do It

One of the most common business ideas these days is running an ecommerce company – an online store that exists only on the web. It can be a fantastic way to make a living if you know a market that still has a need for a new online store and if you know how to put everything together so that you can sell your products at a profit.

As you might imagine, this is where outsourcing can be of immense help. In fact, the vast majority of ecommerce stores are built on outsourcing various aspects of their organization and today, we will be talking about the most common parts of the ecommerce experience that business owners outsource.


In the vast majority of cases, ecommerce companies will outsource their logistics. In fact, there are only a handful of ecommerce companies that do their logistics themselves and these are the world’s largest ecommerce companies such as Amazon, for example. For everyone else, it comes down to third-party logistics companies, also known as 3PL.

This way, you are outsourcing your warehousing, your transport and your deliveries. This both ensures that you get professionals taking care of your stock at all times and also that you will not be spending all of your money on your own warehouses, trucks and delivery people.

Simply put, not outsourcing your logistics makes no sense in the ecommerce arena.

Well, unless you are Amazon with your robotic warehouses and whatnot.


Since an ecommerce company will exist almost entirely online, it goes without saying that IT and everything that goes with it will be the majority of the operation. Some ecommerce owners decide to outsource one part of it while others let their outsourced partners handle the most of it.

For example, there are people who decide on Shopify’s domain registration, hosting and the basic package and then they hire someone to upgrade their solutions so that their shop does not look like just another Shopify store (not that there is anything wrong with them).

Other people go to web design companies and they have their store developed from scratch. Sometimes, ecommerce websites grow so quickly that the owner has to hire someone to handle the maintenance.

There are innumerable variants to this, and when ecommerce owners decide to outsource their IT, they need to ensure they are hiring the right people. This is where Globality Consulting and companies like that come in.

Customer Service

For people who are not really familiar with how ecommerce stores work, it may seem that they can operate without any customer service people. The customers just click on what they wish to buy, this is recorded and the delivery is made, right? Couldn’t be any simpler?

In reality, however, there is as much need for customer service in ecommerce stores as there is in traditional, brick and mortar ones. People have questions about products and since they cannot hold them in their hand, they have even more questions. On top of this, many shoppers do their purchasing outside of regular work hours and it is not like you can hang a sign Sorry, we’re closed on your website.

This is why a very large number of ecommerce companies outsource at least one part of their customer service experience, the live one. It is quite difficult to organize three 8-hour shifts if you are not exactly teaming with a budget for such serious customer service.


Ecommerce takes a lot of marketing to work. You start with nothing but a website. No one knows anything about it. No one knows it exists.

You have to change that.

For most ecommerce owners, marketing is not a strength and they often find it much simpler to outsource marketing to an outside agency that will know exactly how to get an ecommerce website visible and attracting customers.

Once again, when hiring outsourced marketers, it is important to know how to recognize those that will do your website justice and deliver the results.

Closing Word

All in all, ecommerce involves quite a bit of outsourcing and it is essential you find reputable partners you can rely on. Read a few more articles on the Globality Consulting blog and pick up a few tricks.


Is Your Outsourced Digital Marketing Agency Doing Enough For You?

Nowadays, everyone does some digital marketing and for most companies, this is something they gladly outsource for any number of reasons. And while most people will be careful when choosing their outsourced digital marketing partners, this does not ensure that they will continue to provide fantastic service, even if their pitch was phenomenal.

Because of this, it is crucial that you take stock of what they have done and what they have been doing for you, simply to make sure they are doing enough. Often times, you will find out that your agency may have missed out on a current trend that is providing great results for other companies and you will want to ensure they provide you with this kind of service too.

But, we are getting ahead of ourselves.

Getting the Basics In Order

The first step in making sure your outsourced digital marketing partners are handling your account the right way is to track the results that they have achieved and how this has affected your company.

In order to do this, you will want to establish clear KPIs and then track how the digital marketing efforts are helping you hit those targets. For example, you might want to increase the visits to your website by 25% in six months, or you might want to get 10% more conversions in this time.

This is something you will have already conveyed to your partners as the targets and through keeping track of how much of it is being accomplished, you will be able to see how well they are working for you.

Sometimes they will have difficulties absolutely hitting those targets, but it is important that they are not taking you for a ride and handing you various vanity metrics in lieu of actual results.

Digital marketing (like all marketing) is all about concrete results and your outsourced partners need to deliver those results.

That is why you are paying them.

Another part of taking care of the basics will be talking to them about the practices they have put in place and the strategies they are using to provide you with the results. You will probably be not an expert in digital marketing, but you can do some research and find out if they are doing the right things for you anyway.

The Need for Innovation

Digital marketing is a field that is always changing and there are always new strategies and tactics that may provide results for your company. Unfortunately, many digital marketing agencies get stuck in their ways and it takes them a while before they acknowledge these innovations and start applying them to their clients (i.e. you).

Because of this, you might want to check from time to time and find out whether they are staying in the loop and whether your company is benefitting from these new tactics and strategies that can boost your digital marketing efforts.

One of the more recent examples of this are virtual summits. Virtual summits are online conferences where you invite experts and influencers from a certain industry and let them share their views and insights.

Just as an example, if you run a B2B company that does account-based marketing, you can invite the leading experts in the field and let them give talks that you will then turn into podcasts that people can watch live or download later. You will ask for emails from the visitors and this way, you will be growing your email list in unprecedented ways. Navid Moazzez has a great guide on virtual summits and you will do well to check it out.

Ask your digital marketing agency is they have heard of this or any new tactics and you will find out how well they are staying in touch with what is happening in their industry. You cannot afford to pay someone whose practices are stuck in 2008.

What the Others Are Doing

Of course, you will also want to make sure that other agencies have not surpassed yours when it comes to their practices, prices and everything else. This is the same relationship you will have with any other supplier or outside partner. You need to make sure you are getting value for your money and the best way to go about this is to discover what others are doing for their clients.

You will probably know other business owners who are using other digital marketing agencies. Ask them about the services that their partners are providing them with and perhaps even try to find out how much they are paying.

Also, keep an eye on your competitors and make sure they are not rocketing past you when digital marketing is in question. If they are, the chances are your outsourced digital marketing agency is not doing as great a job as they think they are.

Closing Word

This is your company. This is your money. You cannot afford to be wasting money on an outsourced digital marketing partner that does not deliver results and lives three years in the past.

You deserve the best for the money you are paying.

Never forget this.


The Pros and Cons of Outsourcing

In today’s world, with the internet and globalization, workforce has changed significantly. While 9 to 5 office jobs used to be the norm, in a lot of cases, it doesn’t work like that anymore. When you call customer support, the person answering your call might be on the other end of the planet. When your internet crashes, the person troubleshooting the problem is possibly in a different country. Here are some of the most important things to bear in mind when it comes to outsourcing.

Not All Positions Are the Same

It is important to take a good, hard look at your company’s needs. People tend to be set in their ways, and do things one way just because that is how it has always been done. Don’t let yourself be limited by routine. A surprising number of positions can be outsourced. While some key positions are better filled by full-time employees, there are a lot of others that can be done by freelancers. People usually hire full-time employees for positions that require personal contact and meetings with clients. Everything else can be outsourced, thanks to modern technology. What is more, why would you pay more for night shifts if there is someone somewhere in the world, in a different time zone, for whom the day is just starting? Think about it.

The Cost of Outsourcing

Believe it or not, outsourcing can make a significant difference in terms of cost, without compromising on quality. First of all, traditional hiring requires a lot of red tape which is costly in and of itself. An HR team and legal requirements can set you back a great deal of money. Another thing is that with a full-time employee, you pay them indefinitely, regardless of the current workload. When you are hiring a freelancer, you can plan out exactly what needs to be done, and then negotiate the price per task or project with no strings attached after it’s done. And finally, different parts of the world all have experts, but the price for their work varies wildly as it is dictated by the cost of living in their country. It is entirely possible to find an expert who charges less than a person with the same qualifications and experience in your country. In another scenario, you can often get more qualified and experienced freelancers for the same money you would pay a beginner at home.

Where Can You Get in Touch with Quality Employees?

The internet has made hiring freelancers extremely easy. There are numerous websites that work as a job market. With a wide range of professionals, they offer an expert in just about any field and price range. If you feel more secure working with an organization, many international companies, like excellent Crystel, offer a wide range of outsourcing services.

Is There a Downside?

As with everything, there is a downside. Mainly, it is the fact that you are not entirely able to exercise direct control over your workforce. Some freelancers have several clients, and you might not be their priority. Most people solve this problem by first outsourcing tasks and projects that are less important or have a more flexible deadline. Afterward, when they have established a relationship of trust with their freelancers, they expand and give them bigger and more crucial tasks.

With a rise in outsourcing, the job market has diversified. This has led to easier access to quality workers and lower cost. Taking advantage of this situation is an excellent way to give your business the push it needs and let it flourish.



How To Mix In-House and Outsourced

Often times, when we are talking about outsourcing a department or keeping it in-house, we talk as if the only way to go is binary. In other words, we think you have to go EITHER outsourced OR in-house. In reality, however, there are many, many companies that combine the two and that get fantastic results from this.

For example, a company that has a more than decent in-house IT department soon discovers that they do not have the right people for a certain job or an aspect of a job that needs to be done. They understand that this is a temporary need and that after a year or so, they will have no need for the additional people they would have to take on. Instead, they decide to go outsourced and bring in some help from the outside for the time being.

And this does not have to be a temporary solution at all. For instance, a company decides that they could outsource a part of their software development for whatever the reason – lack of local talent, lower costs of an outsourced development or anything else. So, they end up with a development team that is half in-house and half outsourced.

While this is not as an unusual combination as you might think, there are still a few things that need to be done the right way so as to get the most out of it.

Treat Everyone Fairly

When a company starts employing a mix of in-house and outsourced, there is a certain bias towards the in-house folks and this is perfectly understandable. These are “the colleagues”, people who spend time with the rest of the company, people who have friends in the company and people who are considered to be more a part of the company than the outsourced team.

In some situation, this natural bias towards the in-house team can be quite harmful. For example, if the two teams work on a project and the in-house team is not pulling their weight, many managers and company executives may think that it was the outsourced team’s fault, especially if the in-house team is not ready to own up to their mistakes.

If you are combining the two teams, make sure that you treat them the same when work is in question. Just because one of the parts of your team is not physically present when you celebrate employees’ birthdays does not mean they should be blamed it they are not responsible.

Encourage Communication

Proper communication is always paramount when you hire an outsourced partner. If you are doing the whole in-house feat. outsourced thing, communication becomes even more important. A daily email blast will not do and you will have to invest in some sort of collaboration software. You can check out a very interesting example of just the type of software at this link. By employing some sort of collaboration software, everyone will be on the same page and it will be far easier to coordinate everyone’s efforts so that the targets are met and goals are achieved.

Of course, you will also encourage both your outsourced part of the team and your in-house people to communicate any problems that they are encountering. If someone has a suggestion on how this mix could deliver even better results, make sure you hear them out. This way, you will hear some truly great things that might boost the productivity of your combined team manifold.

Track the Results

As is often the case, employing this interesting mix of in-house and outsourced should only be done if the results justify it. In order to decide whether this is the case, you will need to determine your KPIs and track the results to find out whether the KPIs are met. Perhaps you will find out that it might actually make more sense to hire an additional team that will work in-house or maybe an exclusively outsourced team would work the best?

Just make sure this hybrid approach is working for you. If it is not, cut it as soon as you are certain it will not pick up the pace.

Sometimes you just need to make difficult business decisions.



Outsourcing and Other Tricks SMBs Can Use To Get Ahead

The ultimate goal of every small business (or in fact, any business regardless of its size) is to get ahead of the competition, grow and increase its revenue. Often times, it is enough for a company to stick to the tried and true tenets of doing good business, but often times, there is need for those little tricks other SMB owners do not think of. Today, we will be talking about these little tricks and how they can do wonders for a smartly run small business.

Use Outsourcing

Outsourcing is one of the smartest things small business owners can do and this is especially true for certain aspects of running their company. For example, you should definitely outsource your IT department since you will probably have no need for an in-house IT team that will cost an arm and a leg and that you will use every two weeks. You might also consider an outsourced customer support and telemarketing teams where you will be saving money and reaping the benefits of companies with decades of experience.

Debt Recovery When Needed

One of the worst things that can happen to your SMB is that you have people and companies that owe you money for services rendered and that are always coming up with new ways and legal reasons not to pay up. For larger companies, this is not such a big problem because they have more revenue streams and they can afford if someone is late with their payment. For smaller companies, this is just not possible. This is why experts from a debt recovery company from Perth always recommend their SMB clients to pursue their debtors immediately. This way, you will always have the cash flow needed for your company to operate.

Reducing Employee Turnover

Many SMB owners believe that employee turnover is simply a reality of running a small business. They think that they cannot keep their employees no matter what they do and that they will go to bigger employers if given a chance. This is not true. You can keep your employees and stop bleeding money by having to replace them. For one, you need to pay them what they are worth and you need to make sure you provide as many benefits for them as you can. Also, they need to know they are being appreciated and that their opinions matter. Treat your employees right and they will pay you back, manifold while your competitors will be scrambling for new people every few months.

Base Your Marketing On Numbers

Often, when you run a small business, marketing sort of gets lost in the shuffle and you figure that anything is better than nothing. You set aside some money to boost your visibility and you sort of forget about it. As long as you are surviving, it works, right? Wrong. Your marketing efforts need to show just as much factual results as anything else. If you cannot see the palpable, real-world benefits of a certain marketing campaign, then it is not worth the investment. It is especially important to keep track of your online marketing success rate because you can easily fool yourself into thinking that a hundred more social media followers means result. It doesn’t.

Remove Guesswork

There is a reason huge corporations spend millions every year on business analytics and entire teams of analysts that predict how the market will move and what the company should do. This way, they base their decisions on data and analytics models instead of on guesswork. This way, they are dramatically increasing their chances of making the right decisions. The good news is that SMBs can nowadays utilize data and analytics thanks to various SaaS providers and pieces of software that can provide some truly fantastic insights to act on. This is the 21st century and the sooner you get your SMB into it, the better you will be off.


The Resurgence of Telemarketing and How to Outsource It

In the last 10 years or so (with the emphasis on the last few), people have gone absolutely crazy for everything digital and everything that happens online. Marketing people, sales people, even the decision-makers; everyone has been totally in love with digital and web-based.

A few years later and they are slowly beginning to realize that not everything digital is the best thing ever and also that not everything offline and traditional is bad for business.

One of the marketing tactics that is really making a big comeback is telemarketing. Good old-fashioned practice of picking up the phone and telling people about your services or products.

Why Telemarketing is Back?

There is no one reason why telemarketing is making a bona fide comeback. Instead, it is a combination of reasons, all of them making telemarketing interesting and attractive once again.

For one, marketers are pretty much disappointed by the majority of online marketing techniques. They are fun and they do show promise, but when it comes to the bottom line and actual conversions, much of them have been shown to be all but completely ineffective. Companies have started realizing that and putting more emphasis on actual results.

It should also be pointed out that with so many people doing social media marketing and SEO, it has become much more difficult to make an impact, especially if you are a newcomer to the party.

Another reason that telemarketing is making a return is that it has become more intelligent and personalized, especially in the B2B arena where it is possible to tailor the calls to specific decision-makers and where it is possible to use advanced tactics like appointment setting. Of course, as we are warned by a lead generation company from Melbourne, you need to know who to hire for these advanced tactics.

More than anything else, however, telemarketing still provides that person-to-person interaction that people are craving in an increasingly disconnected world. If done right, telemarketing can put a human face to your operation.

How to Do It Right?

Telemarketing is something that the vast majority of companies in the world will not even attempt to do themselves. It requires an entire department and plenty of people to do it the right way. Sure, smaller telemarketing campaigns can be done in-house, but for the most part, you will be outsourcing it.

Therefore, doing your telemarketing properly comes down to finding the right people.

Perhaps the easiest way to go about this is to contact someone like Globality Consulting who will have all the right contacts and put you in touch with the right people for your telemarketing needs. If you wish, you can do this yourself and if you choose to do so, there are a few things you need to consider.

For one, you will want to work with a company that has been around for a long time. Telemarketing companies pop out around the world like mushrooms after rain and you need to make sure that the people you work with will have standardized practices in place, skilled people and great management.

In addition to this, you will want to know that their past work involved businesses like yours. They will all tell you that they have worked with great success in your industry, but when you ask them for references, some of them will start evading your questions and actually providing you with references. Avoid such companies. You need someone who can prove their experience and expertise.

Of course, you will also want to be smart about getting into a contract with your new telemarketing partners. You should never sign long-term contracts that will lock you in for extended periods of time, making any adjustments very complicated and costly.

Once you find your new telemarketing partners, it is absolutely crucial that you consider it an ongoing relationship which requires your attention. Set regular dates at which you will review the services your suppliers provide. If you are not sure you are getting the service you were promised, talk to your telemarketing people and tell them that you think they are not delivering. If they are doing a good job, tell them this as well.

Closing Word

Telemarketing is back and it can do wonders for your company. In order to reap all the benefits, however, you will need to have just the right partner, so choose carefully.


How Release Management Helps with Outsourced IT Services

The IT ecosystem within companies is becoming more and more complex as time goes by. This is especially true for large corporations that employ thousands of people and who have a whole number of IT teams working on various projects for the company.

Due to a variety of needs and reasons, many such companies hire outside partners who help them with certain projects and releases. In essence, these companies outsource certain aspects of releasing new software and, unfortunately, things often get messy.

Just an Example

Let’s imagine a company which features a business analytics department. Their analysts will in the vast majority of cases be in-house. They will work using a certain type of software and since the company does not develop its own business analytics software, they have it developed somewhere else (updates included).  The company has its own test managers in-house, but since they do not have the capabilities to run the tests, they outsource this too, to another vendor.

In short, in order for the business analytics department to operate with the latest software and at the fullest capacity, the company employs two outsourced partners. When you consider how many such operations and processes a large company has to handle on a daily basis, the potential issues become very apparent.

For one, there are always potential problems when working with outsourced IT services which can, fortunately, remedied by hiring the services of someone like Globality Consulting who will find you only the best vendors.

However, even when everything goes right, there are simply too many processes and releases to be handled that some kind of release management is simply a necessity.

Release Management 101

Release management was invented for cases like this, where big companies have to deal with a copious amount of various software releases across their operation and where some kind of a unified “headquarters” is a must.

Release management is envisioned as something of an action center where all of the development teams, test managers, their superiors and everyone else involved in development, testing and final release of software can come to find out what is “on the program” and how they should move from there.

Furthermore, with a release management department in place, other important pieces of the company can find out what is happening and voice their opinion. Moreover, they can get better insight into what the different parts of the IT machinery are doing and what is happening with their software.

Of course, the ultimate goal of having a release management team is to streamline all IT processes and ensure software is released in the best possible condition, within the shortest possible timeframe and by using up as little of the company’s resources as possible.

Enabling the Best Release Management

There are a few things that a company needs to have in order to get the best possible release management. For one, they need to find the right people who are, at the moment, still quite rare. These will usually be people with long IT management experience and who have been involved in overseeing a large number of projects at the same time.

In addition to this, the company will also do well to start using some kind of release management software that will help their new team do its job flawlessly. This will involve such subspecialized pieces of software like test management tools, continuous development management and so on.

Finally, the company and all of its most important decision makers will need to understand that release management is there to help them and not simply to add another CC to their internal email correspondence.

Closing Word

Release management is not just a new buzzword. It is a concept that can help large companies save millions in man-hours, test environments, and other company resources.


How IT Outsourcing can Affect Your Company

The issue of outsourcing a company’s IT department has been the subject of many an article on the Globality Consulting blog. Today, we will be looking at some of the main ways in which this practice can affect a company, but also at those that most people do not think about that often. There are those, believe us.

Great Expertise

The first and the foremost thing that you get from IT outsourcing is that you get the services of professionals with years, if not decades, of experience in IT. Instead of hiring local talent which can often be lacking, you get the services of someone that would otherwise cost you huge amounts of money, only at a much, much lower price. As a result of this, your IT needs are handled more efficiently and more quickly, which can be a determining factor in the success of your company.

You Scale Easily

Another effect of outsourcing IT is that you can scale up and down your IT department as needed. When you have an in-house department, it is built for the needs of your company at the moment of starting the department. When your company grows, it takes time to grow your IT department as well and you are left with a period of time when you do not have IT people to cover all the bases. Also, if your company hits a rough patch and needs to be smaller, you are often left with a huge IT team that serves no purpose. With an outsourced IT service, you pay for what you need, when you need it.

Top-of-the-Line Tech

Ask any IT professional what they need to do their job the right way and they will all mention two things – a bit of peace and proper equipment. By equipment, they mean all kinds of tech that advances at an incredible pace these days. Most companies cannot afford to upgrade their IT tech every few months and the IT people are left wanting. With an outsourced IT service, you know that you are getting the latest tech and the freshest knowledge. This can often make a difference between being late to the party and being an innovator.

The Matter of Security

When we are talking security, we are talking a double-edged sword here. Intuitively, it feels like an in-house IT department will be safer. They are literally “in house” and they are the direct employees of a company. They also only handle your needs and they do not have additional accounts that might find their way to the same servers and the same data centers. Also, it is much easier to handle the human factor when dealing with people you know.

On the other hand, cyber security is mostly about other employees in the company and not the IT department. Human error is at the core of the vast majority of data breaches and IT department is rarely involved, actually. Furthermore, companies that provide outsourced IT services are often secured up to their necks in order to be able to put their clients at ease.

Bringing Someone Over

There is something that people do not talk about and that is the case when the company is so pleased with the work an outsourced IT company or team does for them that they decide to invite them over. This mostly happens with the largest companies, though.

Perhaps it is best to explain this with an example. Let’s say that there is this large Australian company which outsources their IT to somewhere else, like somewhere in Asia. They are assigned a team and this team stays with them for years, handling their needs and everything. After a while, this Australian company decides to start an in-house IT team. Who do they call? They probably approach the folks from that outsourced company. With a bit of help from a company doing professional immigration services, this large company suddenly has an in-house team made up of their former outsourced partners.

It happens.

Closing Word

There is so much more to the outsourced IT relationship that one would imagine. It is a complicated practice that most often produces incredible results for everyone involved. Sometimes it gets even more unique and exciting.