We have already talked about whether outsourcing the IT department is a smart idea some time ago and we have come to the conclusion that it is the smartest choice for a vast majority of small and medium-sized businesses that simply do not have the means to support their own systems and their own IT department. Now that we have established that, we feel it is a good idea to say a thing or two about how ensure that the managed IT service provider you hired is the best and that you are getting your money’s worth.
Establish what You Need
Before you do anything else, it is essential that you understand what you need at the moment and what you might need in the future. Perhaps you just need someone to set up your business network. Perhaps you want to take your cyber-presence to a cloud. Maybe you need a comprehensive solution that will require a lot of work on the part of your provider. Maybe you will need someone who will be able to provide a 24/7 network monitoring service. All of this will play a huge role down the line.
The first step in finding that right managed IT services provider is to ask around. For instance, if you have business partners who have already hired such services, ask them if they are happy with their provider. There are also plenty of online communities where people will discuss various providers and where you can find out more about them. You might also want to check which managed IT services providers have received awards lately and who is recommending them.
Look at Their Packages
Once you have narrowed down your search a bit, it is time for you to dig deeper and see whether they will be able to take care of your particular needs. Different providers offer different kinds of services and some of them might be quite narrowly specialized. In addition to this, some providers may be better at a certain aspect or even offer significant discounts on certain services.
In addition to this, not all businesses require the same services and you might make significant savings by deciding on a provider who will offer a package that will take care of your needs without other services that will just make your bill bigger. Some managed IT service providers even offer customized packages where you tell them what you need and they come up with an offer that was tailored to you specifically.
Learn about Their Expertise and Experience
It goes without saying that you will want to go with people who know what they are doing and who have years of experience. We talked to Brisbane-based managed IT service provider and they told us that the number of subpar providers is a staggering one and that you need to ensure that the people you hire have the expertise and the experience to handle your needs. Ask for references and check up on every one of them. Only if you are certain these people are proficient enough should you hire them.
Think about the Future
As time goes and your business grows (hopefuly), you may require different services from your provider. You need to make sure that they will be able to handle these in advance. For instance, if you are worried that their infrastructure and their expertise may be insufficient for future growth of your business and your needs, it might be a better idea to go with someone else. One thing you do not want to do is hire someone only to have to change them after two years because they cannot handle your new needs.
If you think that all of this is too much and that you might get lost in the terminology, it might be a good idea to hire someone to find you a managed IT service provider. A company like Globality Consulting is the perfect example of someone who can help you with this.