The way people shop changed a lot in the last few years and that’s why each year we’re getting more and more web shops. Nowadays, you can buy practically anything online meaning there’s a lot of competition in the eCommerce business and every good tip matters for eCommerce website owners. Here are the top 10.
Have and use your USP
What sets you apart from your competitors and why would the customers choose you are two main questions to ask yourself. Once you do that, you’ll know your unique selling point (USP) and how to use it. Always keep the customer in mind – your products or services should benefit them, so that can become your most effective tool for advertising.
Although internet shopping has been around for a while, people are still dubious about payments and they want everything clean and transparent. Trusted payment options must be on display on your website so make sure you put it alongside the banner. It’s for your customer’s peace of mind – show them they can trust you and they will be yours for good.
Don’t forget about SEO
Having the best site in the world means nothing if people can’t find it online so doing a search engine optimization should be a priority. Do a research on keywords to make sure you use the hot ones on your website, optimize your pages, and be active on social media platforms. Be aware that poorly implemented SEO can damage your business so hiring a professional to do it is a good idea.
Offer live chat
To avoid your business being declared as impersonal you must include live chat on your website as a good alternative to face-to-face contact. Keep your email and phone number on display (and reply timely) but it’s even better to establish a live chat feature and show your customers you’re always there for them. Nothing beats talking to a real person!
Ensure photo quality
Whether you’re selling products or services, making your website visually pretty is essential. No one will decide to buy a product from a blurry or badly photoshopped picture, so pay attention to quality. Your gallery should be easy to navigate while products should be visible from all sides. Zoom option is also great, so keep that in mind when posting your images.
Leave logistics to the pros
If you’re selling products, your biggest problem will be storage, inventory, packing and shipping your goods and that’s why it’s a good idea to leave it to the experts. Ecommerce logistics experts can receive, manage and dispatch your goods so you won’t have to worry about that. It’ll improve your customers’ satisfaction as well because they’ll know their order is in good hands.
You know what they say: only those who did something wrong are afraid of the reviews. But the thing is: real people’s experiences are valuable to your business. Nothing beats a satisfied customer since people will always take other people’s words when it comes to shopping online. It’s good for the SEO as well because reviews make unique content for your website thus making the search engines happy.
Optimize search option
Practice showed that site search users are more likely to convert than the average user so optimizing this feature is a must. The search box should be easy to spot, big enough, and provide autocomplete options for maximum results. There are some other tricks that can make searching your site a better experience, so make sure you take this advice and implement what you can.
Deal with out of stock products
Anyone who has ever shopped online knows that out of stock is the worst thing you can see on the ecommerce website. Knowing how to deal with this is important because that’s the way to address the biggest issue from the customers’ point of view. If your product is no longer available, link similar items to the page or contact link to the manufacturer so your customers will know there’s hope.
Create buying guides
For each category you have on your ecommerce website, there should be a detailed guide for shopping. For example, if you’re selling clothes, offering style and trend guides to your customers is a nice idea. If you’re selling wallpapers, providing home décor ideas, tips and tricks is a must. This will enrich the shopping experience and leave your customers in delight.
Think of your website as of the heart and soul of your business and make it both pretty and functional. That’s what keeps the customers coming and, more importantly, staying loyal to your business.