Category Archives: Industry Update

Greatest challenges in customer service industry today

customer-service-effortsGreatest challenge in customer service industry today is to have well-structured and strategized customer service philosophy implemented within the company. To have an edge in current global competition, business requires redefining how you engage with clients.

My article on greatest … Read the rest

Role of Offshore Manager or Onsite Coordinator

offshore and onsite coordinatorBeing into outsourcing from decades, I strongly believe that active communication and flawless coordination of tasks are the main factor of successful outsourcing. Companies have learned this by hard way and now they do not hesitate improve this process.  Trend … Read the rest